FAQs
PRODUCT INFORMATION
We do not recommend placing your Keds in the washing machine or dryer. We recommend spot washing and drying unless otherwise stated.
We only offer original and quality products. As we take pride in the authenticity of every product in stock.
We make all reasonable efforts to accurately display the attributes of our products, including their current state and their applicable colors; however, the actual color you see will depend on your screen and we cannot guarantee that it will accurately display such colors.
Some items have been in storage for a while and may not have their original packaging, intact or otherwise. Quantities of our products may sometimes be limited and in the course of selection can be depleted, we recommend checking out quickly especially with items that have bigger discounts.
Products on sale on this website are sold as-is which denotes that the products are sold in whatever condition it presently exists hence the buyer is committing to the transaction with all faults whether or not immediately visible.
PAYMENT
We currently accept the following forms of payment:
- Credit Card
- Debit Card
- G-Cash
- Cash on Delivery
Please note that any additional charges for any mobile/bank transactions will be shouldered by customers.
Returns will be refunded to the original card used to purchase the item(s). Please allow three weeks for your refund to be processed. You will be advise e currently accept the following forms of payment:
- Credit Card
- Debit Card
- G-Cash
- Cash on Delivery
Please note that any additional charges for any mobile/bank transactions will be shouldered by customers.
SHIPPING
Change of delivery address is not allowed IF ORDER HAS ALREADY PROCESSED. Items delivered that are not received by the customer will be returned to Keds. Additional Shipping fees will apply for new delivery request/s.
Yes, it is possible. During the checkout process, you may choose a different address under the BILLING ADDRESS section.
Please note that this options is only valid for addresses within the country.
The time it takes for you to receive your order will depend on your location, the item(s) ordered, and on the capacity of our logistics company partners. All shipments take place in two stages: processing and transit.
PROCESSING
Processing and pacing times are estimated 24-48 business hours. This excludes orders placed on the weekend
TRANSIT
• Metro Manila & Greater Metro Manila Area: 2 - 4 business days.
• Luzon: 5 - 10 business days
• Visayas / Mindanao: 7 - 14 business days
NOTE: Due to varying government guidelines imposed on shipping and quarantine restrictions, please expect considerable delays on shipping. Rest assured we continuously employ every available effort to provide the best service that we can.
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 4pm, excluding national holidays in the Philippines.
There are several reasons, why an order might be delayed. Typically, delays result from order-related date discrepancies. For instances, if the billing information you provided does not match or cannot be located (including address and telephone number).
Also, Here are some reasons your delivery be late:
- You ordered more than one products. In exceptional circumstances, your orders may arrive in different packages and on different dates.
- Your order was placed during a local public holiday
- There were unforeseen circumstances beyond our control.
No. We only delivery through our partner courier services.
You may contact the delivery of your order through the website of your assigned courier.
No. Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order or order details even if it has not been shipped yet.
If any details of your order are incorrect, please contact our Customer Service between the hours of Mon-Fri, 9am - 4pm.
If you placed your order from Keds.com.ph and received the wrong products, kindly contact our Customer Service between the hours of Mon-Fri, 9am - 4pm or email us through surprisesale@keds.com.ph
ORDERS
Our goal is to expedite your order as quickly as possible; therefore once your order is placed it cannot be cancelled or changed.
Change in size is not allowed when the item(s) are already bought and delivered. In special cases, you may arrange this with our Customer Care but shipment will be shouldered by customer for the Return and Delivery.
When you place an order on Keds.com.ph, you will received notification in two stages: Order Confirmation and Order Shipped.
ORDER CONFIRMATION
You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will receive an email or SMS to inform you of the cancellation.
However, if you do not receive any information within 3 business days, please fee free to contact our Customer Service.
ORDER SHIPPED
This notification is provided to advise that your order has been shipped from our warehouse and is on its way to your preferred delivery address.
Once your order has been dispatched from your warehouse, you will receive a Shipping Notification from our partner courier via SMS or App.
The messages will include the tracking number or the link to track your order online.
There may be some delay between the status of an order being updated, however, the carrier usually updates their information within one business day.
Sometimes we have to cancel your orders due to several reasons, including but not limited to:
STOCK AVAILABILITY: It can be that your size ran out of stock before we could process your order.
PAYMENT ISSUES: Your payment did not go through or we were not able to verify your payment details
DELIVERY ADDRESS ISSUE: You may have accidentally entered an incorrect or incomplete delivery address which we couldn't process.
To get a clear understanding of why your order was canceled, we recommend you Chat with us directly or send an email at surprisesale@keds.com.ph
